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Clients Charter

 

Commitments

Responsible Unit

1

To issue offer letter and important information within five (5) working days via UMS website for the admission of new students who have been offered to study in the university.

Student Intake & Admission Unit

2.

To conduct Pre-Registration for the following semester's courses on Week 10 and Week 11 of the current semester.

Registration & Scheduling Unit

3.

To display the following semester's lecture schedule on the website on Week 10 of the current semester.

Registration & Scheduling Unit

4.

To display examination schedule on the website on Week 11 every semester.

Examination & Valuation Unit

5.

To issue examination slip via Students Information System (SMP) on Week 9 every semester.

Examination & Valuation Unit

6.

To inform about the result of any application approved by Undergraduate or Senate within 3 working days after approval is received.

All Units

7.

To provide student confirmation letter within three (3) working days after a complete application is received.

Registration & Scheduling Unit

8.

To take action within three (3) working days against complaints received.

All Units

9.

To provide data requested internally or externally within five (5) working days after a complete application is received.

Information Management Unit

10.

To ensure that 100% of students who have fulfilled the requirements for graduation are included in the list of students eligible to graduate.

Graduation Unit

11.

To distribute the following year's Undergraduate Committee Meeting's and Senate Committee Meeting's calendar on the second week of December in the current year.

All Units

12

To distribute the minutes of the Undergraduate Committee Meeting, Senate Committee Meeting and any of BPA's main meeting within 7 working days from the date of the meeting.

All Units

13.

To process lecture halls reservation within one day after a complete application is received.

Administrative & Financial Unit

14.

To issue PU03 (Application form for purchase of supplies / services) acquisition application for BPA's activity purposes through quotations / direct negotiations within five (5) working days from the date of approval and after a complete set of documents are received.

Administrative & Financial Unit

15.

To announce the sessions of convocation within one (1) month before the convocation ceremony.

Graduates Management Unit