Clients Charter

2019 Clients Charter




To issue offer letter and important information for students who have been offered to study in UMS within three (3) working days via UMS website.

Student Intake & Admission 


To display course schedule on the website a week before the semester starts. Registration & Scheduling


To display examination schedule on the website on Week 10 of every semester.

Examination & Assessment Management


To issue examination slip in Students Information System (SMP) on Week 9 of every semester.

Examination & Valuation Unit


To notify the result of any application approved by the Undergraduate and Senate Committee within 3 working days after approval is received.

Policy & Senate Management


To issue student confirmation letter within three (3) working days after a complete application is received.

Convocation & Student Records Management


To take action/respond to any complaints / inquiries within three (3) working days.

Administration & Finance


To provide data/information requested within five (5) working days after a complete application is received.

Convocation & Student Records Management


Access to check eligibility to graduate and printing of verification letter for undergraduate students is opened 1 day after approval of the Senate.

Convocation & Student Records Management


To distribute the following year's Undergraduate Committee Meeting's and Senate Committee Meeting's calendar on the second week of December in the current year.

Policy & Senate Management


To distribute the minutes of the Undergraduate Committee Meeting, Senate Committee Meeting within 7 working days from the date of the meeting.

Policy & Senate Management


To process lecture halls reservation within one day after a complete application is received.

Administration & Finance


To issue PU03 (Application form for purchase of supplies / services) acquisition application for BPA's activity purposes through quotations / direct negotiations within five (5) working days from the date of approval and after a complete set of documents are received.

Administration & Finance


To announce the convocation session one (1) month before the convocation ceremony.

Convocation & Student Records Management

15. To issue important dates for examination and assessment on the second week of each semester. Examination & Assessment Management