HELPDESK OPERATION HOUR
(TEMPORARILy CLOSED)

MONDAY - THURSDAY : 8.30 AM - 12.30 PM & 2.00 PM - 4.00 PM

FRIDAY : 8.30 AM - 11.30 AM & 2.00 PM - 4.00 PM

SATURDAY, SUNDAY AND PUBLIC HOLIDAY : CLOSE

Welcome

Academic Service Division serves as an integral part of the university and is responsible for managing the enrollment, admission, registration, information records, examinations, students' graduation and convocation, as well as all matters in regards to the services and activities of the university's academic affairs.

Upcoming event

MAJLIS KONVOKESYEN KE-23 UNIVERSITI MALAYSIA SABAH

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Links

QUICK ACCESS

♦ Members of the Senate

♦ Senate, Undergradute, Diploma & Foundation, Postgraduate Meeting Calendar

♦ 2022 UMS Admission Requirement Book

♦ Undergraduate Studies Regulations UMS 2014  (Amendment 2021)

♦ Undergraduate Prospectus

  > Bahasa Melayu

  > English

♦ Course Synopsis

♦ Faculties & Study Programmes

♦ SMPB Portal User Access / Level Update Application Form

ANNOUNCEMENT

FOLLOW US @

ADDRESS

Academic Service Division, Universiti Malaysia Sabah,
Jalan UMS, 88400, Kota Kinabalu, Sabah, Malaysia

Tel : (+6088) 320000 Ext: 691259 

Fax : (+6088) 320090

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STUDENT INTAKE AND ADMISSION SECTION

Function:

  1. Managing UMS new students intake.
  2. Managing new students admission according to admission categories set by the university.
  3. Managing admission and offers.

Scope: 
New students application, offers, selection, appeal and registration.

Activities:

  1. Coordinating meetings related to new student selection such as Student Selection Meetings with KPM, Student Appeal Meetings in UMS
  2. Coordinating the new student’s admission preparation with related Departments/Units.
  3. Handling issues related to students application to change Universities/Programs.
  4. Issuing Offer Letter.
  5. Preparing complete reports related to students intake and admission to identify any areas for improvement.
  6. Planning the implementations of new students intake and admission.
  7. Coordinating matters related to pre-selection of students via interviews/special tests based on program requirements.
  8. Coordinating new students intake projection by faculty based on pre-defined category.
  9. Collaborating with KPM in carrying out promotional activities.
  10. To prepare exhibition displays and promotional packages.
  11. Reviewing the effectiveness of promotional activities to identify areas for improvements.

 

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Clients Charter

2019 Clients Charter

Commitment

Responsibility

1

To issue offer letter and important information for students who have been offered to study in UMS within three (3) working days via UMS website.

Student Intake & Admission 

2.

 To display course schedule on the website a week before the semester starts. Registration & Scheduling

3.

To display examination schedule on the website on Week 10 of every semester.

Examination & Assessment Management

4.

To issue examination slip in Students Information System (SMP) on Week 9 of every semester.

Examination & Valuation Unit

5.

To notify the result of any application approved by the Undergraduate and Senate Committee within 3 working days after approval is received.

Policy & Senate Management

6.

To issue student confirmation letter within three (3) working days after a complete application is received.

Convocation & Student Records Management

7.

To take action/respond to any complaints / inquiries within three (3) working days.

Administration & Finance

8.

To provide data/information requested within five (5) working days after a complete application is received.

Convocation & Student Records Management

9.

Access to check eligibility to graduate and printing of verification letter for undergraduate students is opened 1 day after approval of the Senate.

Convocation & Student Records Management

10.

To distribute the following year's Undergraduate Committee Meeting's and Senate Committee Meeting's calendar on the second week of December in the current year.

Policy & Senate Management

11.

To distribute the minutes of the Undergraduate Committee Meeting, Senate Committee Meeting within 7 working days from the date of the meeting.

Policy & Senate Management

12.

To process lecture halls reservation within one day after a complete application is received.

Administration & Finance

13.

To issue PU03 (Application form for purchase of supplies / services) acquisition application for BPA's activity purposes through quotations / direct negotiations within five (5) working days from the date of approval and after a complete set of documents are received.

Administration & Finance

14.

To announce the convocation session one (1) month before the convocation ceremony.

Convocation & Student Records Management
15. To issue important dates for examination and assessment on the second week of each semester. Examination & Assessment Management
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EXAMINATION AND ASSESSMENT MANAGEMENT SECTION

Function:

Managing Student Examinations

Scope:

Examination, examination schedules, printing question papers.

Activities:

  1. Planning the course of the University’s Final Examinations.
  2. Preparation of the Examination Schedules.
  3. Planning and managing examination requirements such as:
  • Appointment of Examination Chief Invigilator
  • Appointment of Examination Invigilators
  • Appointment of Examination Invigilators' Assistant
  1. Printing of examination question papers based on course requirements.
  2. Coordinating distribution of question papers.
  3. Handling the semester’s final examination, short semester and special repeat examinations.
  4. Analyzing and releasing examination results.
  5. Managing students application on academic matters and preparation of academic executive papers to be discussed/endorsed in the Undergraduate Committee and bought to the University Senate Meeting for approval.
  6. Preparation of reports and identifying areas for improvement.

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